Returns & Exchanges
At 24/7 Gym Equipment, we want to ensure your fitness journey is supported by the right gear. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and details of the equipment you wish to return to receive a Return Merchandise Authorization (RMA) number.
Package Securely
Ensure the equipment is disassembled and placed in its original packaging with all manuals and hardware included to prevent damage during transit.
Arrange Collection
For heavy machinery like treadmills or racks, we will schedule a professional courier pickup; for smaller accessories, a prepaid shipping label will be provided.
Inspection and Refund
Once our technicians verify the condition of the returned items, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing